酒店前台电话礼仪礼节标准操作中英版
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酒店前台电话礼仪礼节标准操作
Guest Expectation 客人期望:
I expect to experience pleasant, clear voices on all telephone calls I make in the hotel. I expect assistance with extraordinary requests.
.我希望在酒店打电话时都能听到悦耳的
